Verified Amazon Review - May 23, 2024
Very satisfied
I purchased this device because it was Energy Star Certified and eligible for PSEG rebates. First, the two (minor) negatives. The cable is a little bulkier than most but it's not unmanagable. Also, the nozzle faces upwards when placed on the charger. Although it does have a cap, if you install it outdoors, it may become susceptable to water damage.
Mine is installed in the garage so it's really not an issue. While I had an electrician install the unit, the actual programming and setup was extremely user friendly. The software is more than acceptable.
I had one issue where the charging would begin immediately after plugging it in (instead of waiting for my programmed start time). I called customer service and my call was answered immediately by a helpful representative (I'm sorry I forgot her name, despite me asking twice, but it began with a "T"). She immediately found my account, upgraded my firmware and instructed me on what I needed to do. As I suspected, the Unit/Software was not defective. I was!
She could have not been more pleasant, accomodating and patient. For those who are interested, you must leave the app in the Pause mode and you need to program and Start AND Stop time. That solved the problem.
I highly recommend the EV Charger